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Valerie S. Folkes · SciRah

Researcher profile · Semantic Scholar

Valerie S. Folkes

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Valerie S. Folkes — researcher profile on SciRah

h-index: 32
Works: 67
Citations: 7,893

Most-cited papers

Consumer Reactions to Product Failure: An Attributional Approach
Valerie S. Folkes
19841,449 citations
Semantic Scholar
Recent Attribution Research in Consumer Behavior: A Review and New Directions
Valerie S. Folkes
19881,041 citations
Semantic Scholar
A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport
Valerie S. Folkes, Susan Koletsky, J. Graham
1987671 citations
Semantic Scholar
Effects of Information About Firms’ Ethical and Unethical Actions on Consumers’ Attitudes
Valerie S. Folkes, Michael A. Kamins
1999547 citations
Semantic Scholar
Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me
Deborah J. MacInnis, Valerie S. Folkes
2017399 citations Open access
Semantic Scholar
The Availability Heuristic and Perceived Risk
Valerie S. Folkes
1988307 citations
Semantic Scholar
An attributional analysis of excuse giving: studies of a naive theory of emotion.
B. Weiner, James H. Amirkhan, Valerie S. Folkes, Julie Verette
1987Journal of Personality and Social Psychology289 citations
Semantic Scholar
The effect of package shape on consumers' judgments of product volume: Attention as a mental contaminant
Valerie S. Folkes, Shashi Matta
2004266 citations
Semantic Scholar
The Disciplinary Status of Consumer Behavior: A Sociology of Science Perspective on Key Controversies
Deborah J. MacInnis, Valerie S. Folkes
2010221 citations
Semantic Scholar
Buyers' and Sellers' Explanations for Product Failure: Who Done It?
Valerie S. Folkes, Barbara Kotsos
1986220 citations
Semantic Scholar
Effects of Seller-Supplied Prices on Buyers' Product Evaluations: Reference Prices in an Internet Auction Context
Michael A. Kamins, Xavier Drèze, Valerie S. Folkes
2004209 citations
Semantic Scholar
Attribution theory: Applications to achievement, mental health, and interpersonal conflict.
Sandra E. Graham, Valerie S. Folkes
1991180 citations
Semantic Scholar
Communicating the reasons for social rejection
Valerie S. Folkes
1982165 citations
Semantic Scholar
Consumer Responses to Rumors: Good News, Bad News
Michael A. Kamins, Valerie S. Folkes, Lars Perner
1997160 citations
Semantic Scholar
Witnessing Incivility Among Employees: Effects on Consumer Anger and Negative Inferences About Companies
Christine L. Porath, Deborah J. MacInnis, Valerie S. Folkes
2010155 citations Open access
Semantic Scholar
The Positivity Effect in Perceptions of Services: Seen One, Seen Them All?
Valerie S. Folkes, V. Patrick
2003139 citations
Semantic Scholar
Attributional influences on consumers' desires to communicate about products
Mary T. Curren, Valerie S. Folkes
1987124 citations
Semantic Scholar
When to Say When: Effects of Supply on Usage
Valerie S. Folkes, Ingrid M. Martin, Kamal K. Gupta
1993123 citations
Semantic Scholar
Consumers' price perceptions of promoted products
Valerie S. Folkes, R. D. Wheat
1995119 citations
Semantic Scholar
Explanations for Successful and Unsuccessful Marketing Decisions: The Decision Maker's Perspective
Mary T. Curren, Valerie S. Folkes, Joel H. Steckel
1992114 citations
Semantic Scholar
Communicating low ability in the classroom: Bad things good teachers sometimes do.
Sandra E. Graham, Valerie S. Folkes
1990112 citations
Semantic Scholar
Insights into the Experience of Brand Betrayal: From What People Say and What the Brain Reveals
M. Reimann, Deborah J. MacInnis, Valerie S. Folkes, Arianna R. Uhalde +1 more
2018Journal of the Association for Consumer Research97 citations
Semantic Scholar
Promotional Bundles and Consumers' Price Judgments: When the Best Things in Life Are Not Free
Michael A. Kamins, Valerie S. Folkes, Alexander Fedorikhin
200983 citations
Semantic Scholar
Inferences about the Brand from Counterstereotypical Service Providers
Shashi Matta, Valerie S. Folkes
200576 citations
Semantic Scholar
Does everybody like a liker
Valerie S. Folkes, D. O. Sears
197773 citations
Semantic Scholar
Forming Relationships and the Matching Hypothesis
Valerie S. Folkes
198263 citations
Semantic Scholar
It’s Unfair
C. Porath, Deborah J. MacInnis, Valerie S. Folkes
201158 citations Open access
Semantic Scholar
It’s Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company
Christine L. Porath, Deborah J. MacInnis, Valerie S. Folkes
201143 citations Open access
Semantic Scholar
How Consumers Predict Service Quality: What do they Expect?
Valerie S. Folkes
199442 citations
Semantic Scholar
The perceived informational value and affective consequences of choice behavior and intermediate difficulty task selection
W. Meyer, Valerie S. Folkes, B. Weiner
197641 citations
Semantic Scholar
Consumer Affective Reactions to Product Problems When the Timing of Warranty Expiration Varies
W. Lassar, Valerie S. Folkes, D. Grewal, Carolyn L. Costley
199834 citations Open access
Semantic Scholar
Social Comparisons of Possessions: When It Feels Good and When It Feels Bad
David C. Ackerman, Deborah J. MacInnis, Valerie S. Folkes
200033 citations
Semantic Scholar
Account-giving for a corporate transgression influences moral judgment: when those who "spin" condone harm-doing.
Valerie S. Folkes, Yun-Oh Whang
2003Journal of Applied Psychology29 citations
Semantic Scholar
Approaching What We Hope For and Avoiding What We Fear: the Role of Possible Selves in Consumer Behavior
V. Patrick, Deborah J. MacInnis, Valerie S. Folkes
200227 citations
Semantic Scholar
Mindlessness or mindfulness: A partial replication and extension of Langer, Blank, and Chanowitz.
Valerie S. Folkes
198526 citations
Semantic Scholar
An Attributional Approach to Postpurchase Conflict Between Buyers and Sellers
Valerie S. Folkes
198421 citations
Semantic Scholar
How Consumers' Assessments of the Difficulty of Manufacturing a Product Influence Quality Perceptions
Allison R. Johnson, Valerie S. Folkes
200719 citations Open access
Semantic Scholar
The Way a Salesperson Manages Service Providers Influences Customers’ Anger About Problems
Steven E. Koppitsch, Valerie S. Folkes, Deborah J. MacInnis, Christine L. Porath
201316 citations
Semantic Scholar
Consumers' inferences about quality across diverse service providers
A. Reimer, Valerie S. Folkes
200916 citations
Semantic Scholar
Consumer Response to Warnings and Other Types of Product Hazard Information: Future Public Policy and Research Directions
D. Stewart, Valerie S. Folkes, Ingrid M. Martin
200114 citations
Semantic Scholar
When one bad apple spoils consumers’ judgment of the brand: exposure to an employee’s non-workplace transgression and potential remedies
Allison R. Johnson, Valerie S. Folkes, Juan Wang
201813 citations
Semantic Scholar
Presidential Address Is Consumer Behavior Different
Valerie S. Folkes
200212 citations
Semantic Scholar
When a product takes on characteristics of the person who created it: Sometimes it sounds sweeter
Valerie S. Folkes, Shashi Matta
20137 citations
Semantic Scholar
Country-Of-Origin Effects on Consumers’ Attributions and Word-Of-Mouth Communications About Services
Kachat Andrew Wong, Valerie S. Folkes
20087 citations
Semantic Scholar
Motivational Determinants of Coalition Formation.
Valerie S. Folkes, B. Weiner
19776 citations
Semantic Scholar
Is Consumer Behavior Different
Valerie S. Folkes
20025 citations
Semantic Scholar
How consumers’ assessments of the difficulty of manufacturing a product influence quality perceptions
Allison R. Johnson, Valerie S. Folkes
20074 citations Open access
Semantic Scholar
Beauty and the attributions of the beholder
Valerie S. Folkes, R. Marcoux
19844 citations
Semantic Scholar
Changes in the consequences of consumer envy due to ease of coping and social comparison targets
Valerie S. Folkes
20113 citations
Semantic Scholar
WHODUNNIT? ACCESSIBILITY OF BLAMEWORTHINESS IN THE FIRESTONE TIRE RECALL
V. Patrick, Valerie S. Folkes
20043 citations
Semantic Scholar

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Deborah J. MacInnis×9
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Michael A. Kamins×4
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Shashi Matta×3
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Christine L. Porath

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Allison R. Johnson×3

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Sandra E. Graham×2

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Mary T. Curren×2

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Mary T. Curren — researcher profile on SciRah

Ingrid M. Martin×2

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Susan Koletsky×1

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J. Graham — researcher profile on SciRah