Researcher profile · Semantic Scholar

J. Farquhar

h-index: 19
Works: 79
Citations: 2,042

Most-cited papers

Case Study Research for Business
J. Farquhar
2012265 citations
Semantic Scholar
Triangulation in industrial qualitative case study research: Widening the scope
J. Farquhar, N. Michels, J. Robson
2020Industrial Marketing Management243 citations Open access
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Convenience: a services perspective
J. Farquhar, J. Rowley
2009200 citations
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Marketing Financial Services
J. Farquhar, A. Meidan
1996169 citations
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Contact management and customer loyalty
H. Jones, J. Farquhar
2003128 citations
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The influence of customer perceptions on financial performance in financial services
Chiung-ju Liang, Wen-Hung Wang, J. Farquhar
2009116 citations
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Consumer responses to dissatisfaction with financial service providers: An exploration of why some stay while others switch
Tracy Panther, J. Farquhar
200497 citations
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The multi-layered nature of the internet-based democratization of brand management
Bjoern Asmussen, Sally Harridge-March, Nicoletta Occhiocupo, J. Farquhar
201382 citations Open access
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Customer retention in retail financial services: an employee perspective
J. Farquhar
200481 citations
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Corporate social responsibility: engaging the community
Linda Deigh, J. Farquhar, M. Palazzo, Alfonso Siano
201671 citations Open access
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Relationships and online consumer communities
J. Farquhar, J. Rowley
2006Business Process Management Journal71 citations
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Acquiring and retaining customers in UK banks: an exploratory study
J. Farquhar, Tracy Panther
200867 citations
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Putting it right: service failure and customer loyalty in UK banks
H. Jones, J. Farquhar
200760 citations
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Modeling Airline Crisis Management Capability: Brand attitude, brand credibility and intention
Grace Hsiu-Ying Kao, Stephen W. Wang, J. Farquhar
2020Journal of Air Transport Management43 citations Open access
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Selective demarketing
J. Farquhar, J. Robson
201731 citations Open access
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Guest editorial: Artificial intelligence in financial services marketing
E. Mogaji, J. Farquhar, P. van Esch, Clara Durodié +1 more
2022International Journal of Bank Marketing29 citations Open access
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The more, the merrier? An exploratory study into managing channels in UK financial services
J. Farquhar, Tracy Panther
200729 citations
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Retaining customers in UK financial services: The retailers' tale
J. Farquhar
200525 citations
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Recovering the corporate brand: lessons from an industry crisis
J. Robson, J. Farquhar
202124 citations Open access
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Entrepreneurship via social networks – “connected woman” in Lebanon
J. Lichy, J. Farquhar, M. Kachour
202019 citations Open access
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Developing corporate social responsibility in financial services
Linda Deigh, J. Farquhar
202116 citations Open access
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Co-creating value in entrepreneurship: an exploratory study of Lebanese women
J. Farquhar, J. Lichy, Doaa Althalathini, M. Kachour +1 more
2024Entrepreneurship & Regional Development14 citations Open access
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Triangulation Without Tears
J. Farquhar, N. Michels
201614 citations
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A Quality Framework for Case Study Research: “Convincingness”
J. Farquhar, N. Michels
201512 citations
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Explicating the resource integration process during self-service socialisation: Conceptual framework and research propositions
E. van Tonder, S. Saunders, J. Farquhar
202011 citations
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Working up a debt: students as vulnerable consumers
J. Robson, J. Farquhar, C. Hindle
201711 citations Open access
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A brave new world
J. Robson, J. Farquhar
201411 citations
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Blaming me, blaming you! The pendulum of blame in payday lending
Jane Brown, Chrysostomos Apostolidis, J. Farquhar
2021Marketing Theory10 citations Open access
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Retaining customers in traditional retail financial services: interviewing 'les responsables'
J. Farquhar
200310 citations
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Case study research methods for business
J. Farquhar
20129 citations
Semantic Scholar
What Is Case Study Research
J. Farquhar
20128 citations
Semantic Scholar
Branding in UK banks and building societies: a relationship approach
J. Farquhar
20118 citations
Semantic Scholar
Co-branded services: perceived benefits and involvement of co-branded credit cards
Stephen W. Wang, J. Farquhar
2018International Journal of Bank Marketing7 citations Open access
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Stigma in payday borrowing: a service ecosystems approach
Chrysostomos Apostolidis, Jane Brown, J. Farquhar
2023European Journal of Marketing6 citations Open access
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Global perspectives on service
J. M. Andzulis, S. Baron, Aidan Daly, S. Dann +38 more
20136 citations
Semantic Scholar
To have and to hold: managing channels in UK high street financial services
J. Farquhar, Tracy Panther, L. Wright
20086 citations
Semantic Scholar
Managing and Analysing Data
J. Farquhar
20125 citations
Semantic Scholar
Quality in Case Study Research
J. Farquhar
20125 citations
Semantic Scholar
The financial services customer
J. Farquhar, A. Meidan
20105 citations
Semantic Scholar
‘Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty’
J. Farquhar
20055 citations
Semantic Scholar
Relationship marketing in financial services
J. Farquhar, A. Meidan
20104 citations
Semantic Scholar
International explorer expatriate survey
J. Farquhar
20094 citations
Semantic Scholar
Philosophical Assumptions of Case Study Research
J. Farquhar
20123 citations
Semantic Scholar
‘Key Account Management in Financial Services’
J. Farquhar
20052 citations
Semantic Scholar
Building Legitimacy for CSR in Banking through Marketing Communications: Enlightenment from Sub-Saharan Africa: An Abstract
Linda Deigh, J. Farquhar, J. Robson
20201 citations
Semantic Scholar
For Me, My Parents Come First: Role and Religious Identity in Consumer Bank Choice in Pakistan: An Abstract
Samreen Ashraf, J. Robson, J. Farquhar
2018Developments in Marketing Science: Proceedings of the Academy of Marketing Science1 citations
Semantic Scholar
Recovering the corporate brand through stakeholder co-creation.
J. Robson, J. Farquhar
20171 citations
Semantic Scholar
Selective demarketing: a value destruction approach
J. Farquhar
20131 citations
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Developing Your Case Study Research Strategy
J. Farquhar
20121 citations
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Writing and Presenting Your Research
J. Farquhar
20121 citations
Semantic Scholar

Linda Deigh

×3

J. Rowley×2

H. Jones×2

Stephen W. Wang×2

J. Lichy×2

M. Kachour×2

Jane Brown×2

Chrysostomos Apostolidis×2