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C. Fornell · SciRah

Researcher profile · Semantic Scholar

C. Fornell

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C. Fornell — researcher profile on SciRah

h-index: 52
Works: 111
Citations: 175K

Most-cited papers

Evaluating structural equation models with unobservable variables and measurement error.
C. Fornell, D. Larcker
198166K citations
Semantic Scholar
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics:
C. Fornell, D. Larcker
19816,658 citations Open access
Semantic Scholar
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
E. Anderson, C. Fornell, D. Lehmann
19945,898 citations
Semantic Scholar
A National Customer Satisfaction Barometer: The Swedish Experience:
C. Fornell
19925,791 citations
Semantic Scholar
The American Customer Satisfaction Index: Nature, Purpose, and Findings
C. Fornell, Michael D. Johnson, E. Anderson, Jaesung Cha +1 more
19965,105 citations Open access
Semantic Scholar
Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory
C. Fornell, F. Bookstein
19823,355 citations
Semantic Scholar
Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory:
C. Fornell, F. Bookstein
19821,844 citations
Semantic Scholar
Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
E. Anderson, C. Fornell, R. Rust
19971,503 citations
Semantic Scholar
Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis
C. Fornell, B. Wernerfelt
19871,483 citations
Semantic Scholar
Customer Satisfaction and Shareholder Value
E. Anderson, C. Fornell, Sanal K. Mazvancheryl
20041,410 citations
Semantic Scholar
A Framework for Comparing Customer Satisfaction across Individuals and Product Categories
Michael D. Johnson, C. Fornell
1991977 citations Open access
Semantic Scholar
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
S. Mithas, M. S. Krishnan, C. Fornell
2005871 citations
Semantic Scholar
Customer Satisfaction and Stock Prices: High Returns, Low Risk:
C. Fornell, S. Mithas, Forrest V. Morgeson, M. S. Krishnan
2006863 citations
Semantic Scholar
A second generation of multivariate analysis
C. Fornell
1982821 citations
Semantic Scholar
A National Customer Satisfaction Barometer: The Swedish Experience
C. Fornell
1992782 citations
Semantic Scholar
Analysis of Messy Data Volume I: Designed Experiments
C. Fornell, G. Milliken, Dallas E. Johnson
1985713 citations
Semantic Scholar
Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
Michael D. Johnson, E. Anderson, C. Fornell
1995661 citations Open access
Semantic Scholar
Sources of Market Pioneer Advantages in Consumer Goods Industries
W. T. Robinson, C. Fornell
1985638 citations
Semantic Scholar
Foundations of the American Customer Satisfaction Index
E. Anderson, C. Fornell
2000602 citations
Semantic Scholar
A Customer Satisfaction Research Prospectus
E. Anderson, C. Fornell
1994554 citations
Semantic Scholar
A Second generation of multivariate analysis : classification of methods and implications for marketing research
C. Fornell
1985461 citations
Semantic Scholar
A Model for Customer Complaint Management
C. Fornell, B. Wernerfelt
1988387 citations
Semantic Scholar
Are market pioneers intrinsically stronger than later entrants
W. T. Robinson, C. Fornell, Mary W. Sullivan
1992351 citations
Semantic Scholar
Issues in the Application of Covariance Structure Analysis: A Comment
C. Fornell
1983344 citations
Semantic Scholar
The Effect of Customer Satisfaction on Consumer Spending Growth
C. Fornell, R. Rust, M. Dekimpe
2010285 citations
Semantic Scholar
A Comparative analysis of two structural equation models : LISREL and PLS applied to market data
C. Fornell
1981282 citations
Semantic Scholar
The cooperative venture formation process: a latent variable structural modeling approach
C. Fornell, P. Lorange, J. Roos
1990253 citations
Semantic Scholar
Reexamining the Market Share–Customer Satisfaction Relationship
Lopo L. Rego, Neil A. Morgan, C. Fornell
2013247 citations
Semantic Scholar
Canonical Correlation Analysis As A Special Case Of A Structural Relations Model.
R. Bagozzi, C. Fornell, D. Larcker
1981Multivariate Behavioral Research213 citations
Semantic Scholar
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
S. Mithas, N. Ramasubbu, M. S. Krishnan, C. Fornell
2006Journal of Management Information Systems208 citations Open access
Semantic Scholar
Assumptions of the Two-Step Approach to Latent Variable Modeling
C. Fornell, Youjae Yi
1992200 citations Open access
Semantic Scholar
The Vicious Circle of Consumer Complaints
C. Fornell, R. Westbrook
1984183 citations
Semantic Scholar
Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans
Michael D. Johnson, G. Nader, C. Fornell
1996179 citations Open access
Semantic Scholar
Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible
C. Fornell, Forrest V. Morgeson, G. Hult
2016168 citations
Semantic Scholar
The Relationship between Advertising and Product Quality over the Product Life Cycle: A Contingency Theory
G. Tellis, C. Fornell
1988155 citations
Semantic Scholar
The Quality of Economic Output: Empirical Generalizations About Its Distribution and Relationship to Market Share
C. Fornell
1995134 citations
Semantic Scholar
Industrial Organization and Consumer Satisfaction-Dissatisfaction
C. Fornell, W. T. Robinson
1983131 citations Open access
Semantic Scholar
Customer Satisfaction and Stock Prices: High Returns, Low Risk
C. Fornell, S. Mithas, Forrest V. Morgeson, M. S. Krishnan
2006122 citations
Semantic Scholar
Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship
Forrest V. Morgeson, G. Hult, S. Mithas, T. Keiningham +1 more
2020109 citations Open access
Semantic Scholar
The Nature and Methodological Implications of the Cognitive Representation of Products
Michael D. Johnson, C. Fornell
1987103 citations Open access
Semantic Scholar
The Customer Satisfaction Index as a Leading Indicator
E. Anderson, C. Fornell
200083 citations
Semantic Scholar
Differentiation as a Basis for Explaining Customer Satisfaction across Industries
C. Fornell, Michael D. Johnson
199376 citations Open access
Semantic Scholar
Consumption Experience and Sales Promotion Expenditure
C. Fornell, W. T. Robinson, B. Wernerfelt
198576 citations Open access
Semantic Scholar
Quality and Productivity: Contradictory and Complementary
Lenard Huff, C. Fornell, E. Anderson
199669 citations
Semantic Scholar
A Second Generation of Multivariate Analysis: Methods, Volume I@@@A Second Generation of Multivariate Analysis: Measurement and Evaluation, Volume II@@@Multivariate Data Analysis: An Introduction
G. John, C. Fornell, B. B. Jackson
198468 citations
Semantic Scholar
The Economic and Statistical Significance of Stock Returns on Customer Satisfaction
C. Fornell, Forrest V. Morgeson
200966 citations
Semantic Scholar
Direct regression, reverse regression, and covariance structure analysis
C. Fornell, Byong-Duk Rhee, Youjae Yi
199155 citations Open access
Semantic Scholar
Misapplications of Simulations in Structural Equation Models: Reply to Acito and Anderson
C. Fornell, D. Larcker
198452 citations
Semantic Scholar
Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence
S. Mithas, M. S. Krishnan, C. Fornell
2016Information systems research50 citations
Semantic Scholar
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
C. Fornell
200745 citations
Semantic Scholar

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