Metaverse in marketing and logistics: the state of the art and the path forward
Garry Wei‐Han Tana, Eugene Cheng‐Xi Awa, Tat‐Huei Chama, Keng‐Boon Ooia, Yogesh Kumar Dwivedib, Ali Abdallah Alalwanc, Janarthanan Balakrishnand, Hing Kai Chane, Jun-Jie Hewf, Laurie Hughesb, Varsha Jaing, Voon‐Hsien Leef, Binshan Linh, Nripendra Pratap Ranac, Teck Ming Tani
- aUCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia
- bSchool of Management, Swansea University, Swansea, UK
- cDepartment of Management and Marketing, College of Business and Economics, Qatar University, Doha, Qatar
- dDepartment of Management Studies, National Institute of Technology Tiruchirappalli, Tiruchirappalli, India
- eNottingham University Business School China, University of Nottingham Ningbo China, Ningbo, China
- fFaculty of Business and Finance, Universiti Tunku Abdul Rahman–Kampus Perak, Kampar, Malaysia
- gDepartment of Marketing, MICA, Ahmedabad, India
- hCollege of Business, Louisiana State University in Shreveport, Shreveport, Louisiana, USA
- iDepartment of Marketing, Management and International Business, Oulu Business School, University of Oulu, Oulu, Finland
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Abstract
Purpose Ever since its emergence, the metaverse has presented opportunities and disruptions to every stakeholder, including individual users and organizations. This article aims to offer valuable perspectives on six identified critical areas that the metaverse could significantly impact: marketing ethics, marketing communication, relationship marketing, retail marketing, supply chain management and transportation management. Design/methodology/approach Through a multi-perspective approach, this paper gathers valuable perspectives from various invited contributors to each of the six identified key areas that the metaverse could significantly impact. Findings For each key area identified, the invited contributors first share their valuable perspectives by discussing the roles of the metaverse. Subsequently, the invited contributors discuss their views on vital opportunities, challenges and research agenda concerning the metaverse. Originality/value With the widespread metaverse, it is expected that each key area identified is likely to undergo significant levels of disruption. Against this backdrop, this paper contributes to the academic literature and industry by gathering different perspectives from invited contributors on the relevance of the metaverse in marketing and logistics domains.