Transport and mobility decisions of consumers with disabilities
Emmanuel Mogajia b c d✉, Genevieve Bosahe f, Nguyen Phong Nguyeng h
- aDepartment of Research Administration and International Relations University of Economics Ho Chi Minh City Ho Chi Minh City Vietnam
- bGreenwich Business School University of Greenwich London UK
- cDepartment of Research Administration and International Relations, University of Economics Ho Chi Minh City, Ho Chi Minh City, Vietnam
- dGreenwich Business School, University of Greenwich, London, UK
- eDepartment of Media University of Hertfordshire Hatfield UK
- fDepartment of Media, University of Hertfordshire, Hatfield, UK
- gSchool of Accounting University of Economics Ho Chi Minh City Ho Chi Minh City Vietnam
- hSchool of Accounting, University of Economics Ho Chi Minh City, Ho Chi Minh City, Vietnam
- ✉Corresponding author
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Abstract
Abstract People with disabilities are the world's largest minority stakeholder group, and they continue to face significant challenges in every aspect of their lives. This study explored the transport and mobility decisions of consumers with disabilities (CWDs) in the context of Nigeria, one of the world's largest developing countries, using the conservation of resources theory and the intersection of travel decisions, disability and country context regarding consumer behaviour. A total of 32 individuals with varying disabilities were interviewed. A thematic analysis of qualitative data revealed that CWDs make travel decisions based on their ability, as well as the availability, accessibility, affordability and reliability of different modes of transport. This study presents a conceptual framework illustrating the transport and mobility decisions of CWDs and highlights practical implications for various stakeholders.