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D. Gursoy · SciRah

Researcher profile · Semantic Scholar

D. Gursoy

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D. Gursoy — researcher profile on SciRah

h-index: 86
Works: 257
Citations: 28K

Most-cited papers

Developing and validating a service robot integration willingness scale
Lu Lu, Ruiying Cai, D. Gursoy
2019International Journal of Hospitality Management885 citations
Semantic Scholar
Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda
D. Gursoy, C. Chi
2020Journal of Hospitality Marketing & Management643 citations Open access
Semantic Scholar
The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions
D. Gursoy, Suresh Malodia, A. Dhir
2022Journal of Hospitality Marketing & Management502 citations
Semantic Scholar
Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services
Hongxia Lin, O. Chi, D. Gursoy
2019Journal of Hospitality Marketing & Management360 citations
Semantic Scholar
ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions
D. Gursoy, Yu Li, Hak-Jun Song
2023Journal of Hospitality Marketing & Management341 citations
Semantic Scholar
Antecedents of Trust and Adoption Intention toward Artificially Intelligent Recommendation Systems in Travel Planning: A Heuristic–Systematic Model
Si Shi, Yuhuang Gong, D. Gursoy
2020Journal of Travel Research319 citations
Semantic Scholar
Residents’ impact perceptions of and attitudes towards tourism development: a meta-analysis
D. Gursoy, Z. Ouyang, R. Nunkoo, Wei Wei
2018Journal of Hospitality Marketing & Management297 citations
Semantic Scholar
Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda
O. Chi, Gregory A. Denton, D. Gursoy
2020295 citations
Semantic Scholar
Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking
O. Chi, D. Gursoy, C. Chi
2020Journal of Travel Research278 citations
Semantic Scholar
Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy
Hongxia Lin, Meng Zhang, D. Gursoy, Xiao-Rong Fu
2019Annals of Tourism Research238 citations
Semantic Scholar
Customer Acceptance of Autonomous Vehicles in Travel and Tourism
M. A. Ribeiro, D. Gursoy, O. Chi
2021Journal of Travel Research233 citations Open access
Semantic Scholar
The effect of celebrity endorsement on destination brand love: A comparison of previous visitors and potential tourists
Hui Zhang, Honggang Xu, D. Gursoy
2020166 citations
Semantic Scholar
Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor
Mengying Zhang, D. Gursoy, Zhangyao Zhu, Si Shi
2021International Journal of Contemporary Hospitality Management160 citations
Semantic Scholar
A critical review of determinants of information search behavior and utilization of online reviews in decision making process (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)
D. Gursoy
2019International Journal of Hospitality Management158 citations
Semantic Scholar
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism
Hui Lv, Si Shi, D. Gursoy
2021Journal of Hospitality Marketing & Management155 citations
Semantic Scholar
How does AI technology integration affect employees’ proactive service behaviors? A transactional theory of stress perspective
Yingying Huang, D. Gursoy
2024Journal of Retailing and Consumer Services140 citations
Semantic Scholar
Effectiveness of message framing in changing COVID-19 vaccination intentions: Moderating role of travel desire
D. Gursoy, Y. Ekinci, A. Can, Jessica C. Murray
2021Tourism Management123 citations Open access
Semantic Scholar
Message framing and regulatory focus effects on destination image formation
Meng Zhang, Guangyu Zhang, D. Gursoy, Xiao-Rong Fu
2018Tourism Management119 citations
Semantic Scholar
Residents' perceptions of hotels' corporate social responsibility initiatives and its impact on residents' sentiments to community and support for additional tourism development
D. Gursoy, E. Boğan, B. Dedeoğlu, Caner Çalışkan
2019Journal of Hospitality and Tourism Management113 citations
Semantic Scholar
Impact of customer-to-customer interactions on overall service experience: A social servicescape perspective
Hongxia Lin, D. Gursoy, Meng Zhang
202098 citations
Semantic Scholar
Role of trust in customer attitude and behaviour formation towards social service robots
V. della Corte, Fabiana Sepe, D. Gursoy, Anna Prisco
2023International Journal of Hospitality Management92 citations
Semantic Scholar
Conceptualizing home-sharing lodging experience and its impact on destination image perception: A mixed method approach
Si Shi, D. Gursoy, Liujin Chen
201990 citations
Semantic Scholar
Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderating role of perceived risk
Mesut Çiçek, D. Gursoy, Lu Lu
2024Journal of Hospitality Marketing & Management88 citations
Semantic Scholar
Hotels’ sustainability practices and guests’ familiarity, attitudes and behaviours
Hossein G. T. Olya, L. Altınay, A. Farmaki, A. Kenebayeva +1 more
2020Journal of Sustainable Tourism88 citations Open access
Semantic Scholar
Interactive effects of message framing and information content on carbon offsetting behaviors
O. Chi, Gregory A. Denton, D. Gursoy
2020Tourism Management81 citations Open access
Semantic Scholar
Evolving impacts of COVID-19 vaccination intentions on travel intentions
D. Gursoy, A. Can, Nigel L. Williams, Y. Ekinci
202180 citations Open access
Semantic Scholar
When disclosing the artificial intelligence (AI) technology integration into service delivery backfires: Roles of fear of AI, identity threat and existential threat
Y. Xu, Gong-Mei Zhou, R. Cai, D. Gursoy
2024International Journal of Hospitality Management77 citations
Semantic Scholar
Effects of Tourist-to-Tourist Interactions on Experience Cocreation: A Self-Determination Theory Perspective
Hongxia Lin, Meng Zhang, D. Gursoy
2021Journal of Travel Research73 citations
Semantic Scholar
An examination of the gap between carbon offsetting attitudes and behaviors: Role of knowledge, credibility and trust
Gregory A. Denton, O. Chi, D. Gursoy
202072 citations
Semantic Scholar
Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions
Hongxia Lin, Meng Zhang, D. Gursoy
202072 citations
Semantic Scholar
It's all about life: Exploring the role of residents' quality of life perceptions on attitudes toward a recurring hallmark event over time
Z. Ouyang, D. Gursoy, Kuan-Chou Chen
201972 citations
Semantic Scholar
Past, present, and future scene of influencer marketing in hospitality and tourism management
Eray Polat, F. Çelik, Blend Ibrahim, D. Gursoy
2024Journal of Travel & Tourism Marketing70 citations
Semantic Scholar
Understanding the heritage experience: a content analysis of online reviews of World Heritage Sites in Istanbul
D. Gursoy, O. Akova, O. Atsız
2021Journal of Tourism and Cultural Change70 citations
Semantic Scholar
Metaverse in services marketing: an overview and future research directions
D. Gursoy, Lu Lu, R. Nunkoo, De-Mi Deng
2023Service Industries Journal67 citations Open access
Semantic Scholar
An examination of interactive effects of employees’ warmth and competence and service failure types on customer’s service recovery cooperation intention
Yingying Huang, Meng Zhang, D. Gursoy, Si Shi
202066 citations
Semantic Scholar
Determinants of locals’ heritage resource protection and conservation responsibility behaviors
D. Gursoy, Chao-Zhi Zhang, O. Chi
2019International Journal of Contemporary Hospitality Management58 citations
Semantic Scholar
The impact of power on destination advertising effectiveness: The moderating role of arousal in advertising
Hong-Yan Jiang, Huimin Tan, Ye-Yi Liu, Fang Wan +1 more
202057 citations Open access
Semantic Scholar
Artificial intelligence (AI) technology, its applications and the use of AI powered devices in hospitality service experience creation and delivery
D. Gursoy
2025International Journal of Hospitality Management56 citations
Semantic Scholar
Effects of social media on residents’ attitudes to tourism: conceptual framework and research propositions
R. Nunkoo, D. Gursoy, Y. Dwivedi
2020Journal of Sustainable Tourism56 citations Open access
Semantic Scholar
Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home
O. Chi, Asım Saldamlı, D. Gursoy
2021International Journal of Hospitality Management55 citations Open access
Semantic Scholar
Exploring the relationship between servicescape, place attachment, and intention to recommend accommodations marketed through sharing economy platforms
Xiao-Wei Xu, D. Gursoy
2020Journal of Travel & Tourism Marketing52 citations
Semantic Scholar
Effects of offering incentives for reviews on trust: Role of review quality and incentive source
Jin Ai, D. Gursoy, Yue Liu, Xing-Yang Lv
2022International Journal of Hospitality Management44 citations
Semantic Scholar
Traveling to a Gendered Destination: A Goal-Framed Advertising Perspective
Li Pan, Lu Lu, D. Gursoy
202044 citations
Semantic Scholar
Does travel desire influence COVID-19 vaccination intentions?
Y. Ekinci, D. Gursoy, A. Can, N. Williams
2022Journal of Hospitality Marketing & Management40 citations Open access
Semantic Scholar
Effects of customer-to-customer social interactions in virtual travel communities on brand attachment: The mediating role of social well-being
Xing'an Xu, Kaini Xue, Li-Lei Wang, D. Gursoy +1 more
202140 citations
Semantic Scholar
The bright side of work-related deviant behavior for hotel employees themselves: Impacts on recovery level and work engagement
Jigang Fan, Meng Zhang, Xiaolong Wei, D. Gursoy +1 more
202137 citations
Semantic Scholar
Effects of hotels’ green practices on consumer citizenship behavior
Jianming Wang, T. Vo-Thanh, D. Gursoy, Thac Dang‐Van +1 more
2024International Journal of Hospitality Management33 citations Open access
Semantic Scholar
Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?
Gang Wu, Li-Fang Liang, D. Gursoy
2021International Journal of Hospitality Management33 citations Open access
Semantic Scholar
Customers’ online service encounter satisfaction with chatbots: interaction effects of language style and decision-making journey stage
Yingying Huang, D. Gursoy
2024International Journal of Contemporary Hospitality Management30 citations
Semantic Scholar
Diversity, equity and inclusion in hospitality: Value centered leadership as a conduit for change
D. Gursoy, Thomas A. Maier
2023Journal of Hospitality Marketing & Management29 citations
Semantic Scholar

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