Kim Piew Lai

Most-cited papers

1. The effects of service quality and perceived price on revisit intention of patients: the Malaysian context

   Kim Piew Lai, Yee Yuen, Chong Siong Choy

   2020International Journal of Quality and Service Sciences55 citations

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2. Leadership empowerment behaviour on safety officer and safety teamwork in manufacturing industry

   David Yoon Kin Tong, D. Rasiah, Xue Tong, Kim Piew Lai

   201553 citations

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3. An explorative study of shopper-based salient e-servicescape attributes: A Means-End Chain approach

   Kim Piew Lai, S. Chong, Hishamuddin Bin Ismail, David Yoon Kin Tong

   2014International Journal of Information Management51 citations

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4. Effect of Innovation to the Success of Female Entrepreneurs

   Kim Piew Lai, R. Nathan, Khong Sin Tan, Bo-On-Bun Chan

   201034 citations Open access

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5. Conceptual Framework for the Adoption of Islamic Retail Banking Services in Malaysia

   Seethaletchumy Thambiah, U. Eze, Khong Sin Tan, R. Nathan +1 more

   201033 citations

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6. Ladies' purchase intention during retail shoes sales promotions

   David Yoon Kin Tong, Kim Piew Lai, Xue Tong

   201229 citations

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7. The Applicability of Information Technology Governance in The Malaysian SMEs

   Khong Sin Tan, W. Teo, Kim Piew Lai

   201117 citations Open access

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8. The influence of servicescape and service credibility on older adults' intention to recover.

   Kim Piew Lai, S. Chong

   2020Journal of health organization and management16 citations

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9. Influences of time perspectives and perceived values on continuance intention to engage in social media amongst older adults for healthcare-related purposes

   Kim Piew Lai, S. Chong

   2021Universal Access in the Information Society10 citations

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10. Do the servicescape of public and private hospitals differ? The Malaysian context

    Kim Piew Lai, S. Chong

    2019International Journal of Quality and Service Sciences10 citations

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11. Do salient e-servicescape attributes predict online brand image?

    Kim Piew Lai, S. Chong, Hishamuddin Bin Ismail, David Yoon Kin Tong

    20158 citations

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12. The Influence of Hospital Service Credibility on Patients’ Revisit Intention

    Yin-Sia Chai, Kim Piew Lai, M. Noor, Hishamuddin Bin Ismail +2 more

    2018The Turkish Online Journal of Design Art and Communication5 citations Open access

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13. CONSUMERS' PERCEPTIONS TOWARDS INTERNATIONAL SUPERMARKET PRIVATE BRAND PRODUCTS

    M. Yap, David Yoon Kin Tong, Kim Piew Lai

    20115 citations

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14. Visual eWOM and Brand Factors in Shaping Hotel Booking Decisions: A UK Hospitality Study

    WinnieSiewKoon Chu, Kim Piew Lai, R. Nathan

    2025Tourism and Hospitality3 citations Open access

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15. A mean-end chain (MEC) lens of quality of care on customer equity, recommendations and revisit intention

    Kim Piew Lai, S. Chong, Binshan Lin

    2025International Journal of Quality and Service Sciences3 citations

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16. Factors Influencing Customers’ Online Purchase Intention Among Gen-Y and Gen-Z In Malaysia

    Khong Sin Tan, Shuai Lai, Wen-Che-Ah Hui, Kim Piew Lai +1 more

    2024PaperASIA3 citations Open access

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17. UNDERSTANDING MALAYSIAN STUDENTS’ ONLINE SERVICE EXPERIENCES FOR ACHIEVING SUSTAINABILITY IN PRIVATE HIGHER EDUCATION INSTITUTIONS

    Zhi-Xing Liang, Kim Piew Lai, S. Chong, Cheng-Ling Tan

    2022Journal of sustainability science and management2 citations Open access

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18. Linking post-COVID-19 distress with health beliefs and online food purchasing behavioral intentions: A Malaysian context

    Kim Piew Lai, S. Chong, Binshan Lin

    2025Journal of International Food & Agribusiness Marketing1 citations

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19. How older adults’ health beliefs affect intention to perform COVID-19 self-examination: A reasoned action approach

    Kim Piew Lai, S. Chong, Bin-Shan Lin

    2022Human Systems Management1 citations Open access

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20. The Outcomes of Corporate Social Responsibility on Customer Satisfaction and Repurchase Intention in the Petroleum Industry in Malaysia

    Kim Piew Lai, Hishamuddin Bin Ismail, S. Manivannan, Yan-Zhuo Ning

    2023International Journal of Business Innovation and Research0 citations

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21. A FRAMEWORK FOR ENHANCING INTENTION TO RECOVER AND CREDIBILITY OF THE REHABILITATION CENTRE AMONG OLDER ADULTS IN MALAYSIA

    Pei Chin Choo, H. Ismail, Khong Sin Tan, Chun-Teck Lye +2 more

    2020Journal of Tourism, Hospitality and Environment Management0 citations Open access

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22. Will Servicescape Affect Patients’ Trust? The Moderating Effects of Public and Pri-vate Patients

    Kien Fong Ng, Yee Yuen, Khong Sin Tan, J. Hanaysha +2 more

    2018The Turkish Online Journal of Design Art and Communication0 citations Open access

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23. Conceptualising And Measuring Public Hospital Servicescape

    Kim Piew Lai

    20180 citations Open access

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24. E-Servicescape Attributes and Their Effects to Online Brand Image

    Kim Piew Lai

    20150 citations

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25. Active Participation in Online Communities among Varsity Students

    R. Nathan, W. Syahirah, Khong Sin Tan, Seethaletchumy Thambiah +1 more

    20110 citations Open access

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