Ann Skudlark

Most-cited papers

1. Managing risk in a new telecommunications service development process through a scenario planning approach

   Jae-Hyeon Ahn, Ann Skudlark

   2002Journal of Information and Technology43 citations

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2. Resolving conflict of interests in the process of an information system implementation for advanced telecommunication services

   Jae-Hyeon Ahn, Ann Skudlark

   1997Journal of Information and Technology43 citations

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3. Isolating and analyzing fraud activities in a large cellular network via voice call graph analysis

   Nan Jiang, Yu Jin, Ann Skudlark, Wen-Ling Hsu +3 more

   2012ACM SIGMOBILE International Conference on Mobile Systems, Applications, and Services39 citations

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4. Greystar : Fast and Accurate Detection of SMS Spam Numbers in Large Cellular Networks using Grey Phone Space

   Nan Jiang, Yu Jin, Ann Skudlark, Zhi-Li Zhang

   201328 citations

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5. Understanding SMS spam in a large cellular network

   Nan Jiang, Yu Jin, Ann Skudlark, Zhi-Li Zhang

   2013Measurement and Modeling of Computer Systems19 citations

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6. Greystar: Fast and Accurate Detection of SMS Spam Numbers in Large Cellular Networks Using Gray Phone Space

   Nan Jiang, Yu Jin, Ann Skudlark, Zhi-Li Zhang

   2013USENIX Security Symposium16 citations

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7. Understanding SMS Spam in a Large Cellular Network: Characteristics, Strategies and Defenses

   Nan Jiang, Yu Jin, Ann Skudlark, Zhi-Li Zhang

   2013International Symposium on Recent Advances in Intrusion Detection8 citations

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8. Characterizing SMS spam in a large cellular network via mining victim spam reports

   Ann Skudlark

   20147 citations

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9. Using social media data to understand mobile customer experience and behavior

   Wen-Ling Hsu, G. Jacobsen, Yu Jin, Ann Skudlark

   20116 citations

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10. Convergence Phenomenon and New Service Development in the Telecommunications Industry

    S. Han, Jae-Hyeon Ahn, Ann Skudlark

    20042 citations

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11. Impact of Customer Acquisition Channel on High-Tech Services - Using VOIP as an example

    Jae-Hyeon Ahn, S. Han, Ann Skudlark, Dong-Joo Lee

    20071 citations

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12. Effect of bundling of new telecommunications service: A customer life cycle perspective

    Jae-Hyeon Ahn, Wen-Ling Hsu, L. Sichel, Ann Skudlark

    20041 citations

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13. A behavioural study on Internet users' vulnerability to identify theft

    Jae-Hyeon Ahn, Youngsok Bang, Ann Skudlark

    20100 citations

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14. Telecommunications service development through scenario planning approach

    Jae-Hyeon Ahn, R. Kostelak, Amy Muller, Ann Skudlark

    19990 citations

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15. Negotiation analysis in the implementation process of an information system

    Jae-Hyeon Ahn, Ann Skudlark

    19960 citations

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16. The AT&T opportunity calling program: Responsiveness and implications

    G. Beck, Sherry M. Karas, Ann Skudlark

    19900 citations

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