Larisa Shwartz

Most-cited papers

Online Interactive Collaborative Filtering Using Multi-Armed Bandit with Dependent Arms
Qing Wang, Chun-Qiu Zeng, Wu-Bai Zhou, Tao Li +3 more
2017IEEE Transactions on Knowledge and Data Engineering78 citations Open access
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ITBench: Evaluating AI Agents across Diverse Real-World IT Automation Tasks
Saurabh Jha, Rohan R. Arora, Yuji Watanabe, Takumi Yanagawa +39 more
2025International Conference on Machine Learning76 citations
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Workload Migration into Clouds Challenges, Experiences, Opportunities
Christopher Ward, N. Aravamudan, K. Bhattacharya, Karen Cheng +5 more
2010IEEE International Conference on Cloud Computing72 citations
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Resolution Recommendation for Event Tickets in Service Management
Wu-Bai Zhou, Liang Tang, Chun-Qiu Zeng, Tao Li +2 more
2016IEEE Transactions on Network and Service Management56 citations Open access
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Knowledge Guided Hierarchical Multi-Label Classification Over Ticket Data
Chun-Qiu Zeng, Wu-Bai Zhou, Tao Li, Larisa Shwartz +1 more
2017IEEE Transactions on Network and Service Management49 citations Open access
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STAR: A System for Ticket Analysis and Resolution
Wu-Bai Zhou, Wei Xue, Ramesh Baral, Qing Wang +6 more
2017Knowledge Discovery and Data Mining42 citations
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IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows
Naga Ayachitula, Melissa J. Buco, Y. Diao, S. Maheswaran +3 more
2007IEEE International Conference on Services Computing42 citations
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An integrated framework for optimizing automatic monitoring systems in large IT infrastructures
Liang Tang, Tao Li, Larisa Shwartz, F. Pinel +1 more
2013Knowledge Discovery and Data Mining38 citations
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Optimizing system monitoring configurations for non-actionable alerts
Liang Tang, Tao Li, F. Pinel, Larisa Shwartz +1 more
20122012 IEEE Network Operations and Management Symposium36 citations
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Discovering lag intervals for temporal dependencies
Liang Tang, Tao Li, Larisa Shwartz
2012Knowledge Discovery and Data Mining34 citations
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Hierarchical multi-label classification over ticket data using contextual loss
Chun-Qiu Zeng, Tao Li, Larisa Shwartz, G. Grabarnik
2014IEEE/IFIP Network Operations and Management Symposium30 citations
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Recommending resolutions for problems identified by monitoring
Liang Tang, Tao Li, Larisa Shwartz, G. Grabarnik
2013IFIP/IEEE Symposium on Integrated Network Management30 citations
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A configuration management database architecture in support of IBM Service Management
H. Madduri, Shepherd S. B. Shi, R. Baker, Naga Ayachitula +5 more
2007IBM Systems Journal28 citations
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Mining temporal lag from fluctuating events for correlation and root cause analysis
Chun-Qiu Zeng, Liang Tang, Tao Li, Larisa Shwartz +1 more
2014Conference on Network and Service Management27 citations
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Constructing the Knowledge Base for Cognitive IT Service Management
Qing Wang, Wu-Bai Zhou, Chun-Qiu Zeng, Tao Li +2 more
2017IEEE International Conference on Services Computing26 citations
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Management of Service Process QoS in a Service Provider - Service Supplier Environment
G. Grabarnik, Heiko Ludwig, Larisa Shwartz
2007The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007)26 citations
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Towards an optimized model of incident ticket correlation
Patricia Marcu, G. Grabarnik, Laura Z. Luan, D. Rosu +2 more
20092009 IFIP/IEEE International Symposium on Integrated Network Management25 citations
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Decomposition of IT service processes and alternative service identification using ontologies
C. Bartsch, Larisa Shwartz, Christopher Ward, G. Grabarnik +1 more
2008IEEE/IFIP Network Operations and Management Symposium21 citations
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Managing Faults in the Service Delivery Process of Service Provider Coalitions
Patricia Marcu, Larisa Shwartz, G. Grabarnik, D. Loewenstern
2009IEEE International Conference on Services Computing20 citations
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Detecting Causal Structure on Cloud Application Microservices Using Granger Causality Models
Qing Wang, Larisa Shwartz, G. Grabarnik, Vijay Arya +1 more
2021IEEE International Conference on Cloud Computing17 citations
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Online IT Ticket Automation Recommendation Using Hierarchical Multi-armed Bandit Algorithms
Qing Wang, Tao Li, S. S. Iyengar, Larisa Shwartz +1 more
2018SDM17 citations
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Recommending ticket resolution using feature adaptation
Wu-Bai Zhou, Tao Li, Larisa Shwartz, G. Grabarnik
2015Conference on Network and Service Management16 citations
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IT Service Provider's Multi-Customer and Multi-Tenant Environments
Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, G. Grabarnik +3 more
2007The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007)16 citations
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2016 Ieee International Conference on Big Data (big Data) Online Inference for Time-varying Temporal Dependency Discovery from Time Series
Chun-Qiu Zeng, Qing Wang, Wentao Wang, Tao Li +1 more
16 citations
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Service Provider Considerations for IT Service Management
Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, M. Surendra +2 more
20072007 10th IFIP/IEEE International Symposium on Integrated Network Management14 citations
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Modeling Digital Twins of Kubernetes-Based Applications
Davide Borsatti, W. Cerroni, L. Foschini, G. Grabarnik +6 more
2023International Symposium on Computers and Communications13 citations Open access
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FIXME: Enhance Software Reliability with Hybrid Approaches in Cloud
Jinho Hwang, Larisa Shwartz, Qing Wang, Raghav Batta +2 more
20212021 IEEE/ACM 43rd International Conference on Software Engineering: Software Engineering in Practice (ICSE-SEIP)13 citations Open access
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Image selection as a service for cloud computing environments
Robert Filepp, Larisa Shwartz, Christopher Ward, Robert D. Kearney +3 more
2010IEEE International Conference on Service-Oriented Computing and Applications13 citations
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Automating the delivery of IT Service Continuity Management through cloud service orchestration
Markus Klems, S. Tai, Larisa Shwartz, G. Grabarnik
2010IEEE/IFIP Network Operations and Management Symposium13 citations
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Quality of IT service delivery — Analysis and framework for human error prevention
Larisa Shwartz, D. Rosu, D. Loewenstern, Melissa J. Buco +6 more
2010IEEE International Conference on Service-Oriented Computing and Applications13 citations
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Fault Injection Based Interventional Causal Learning for Distributed Applications
Qing Wang, Jesus Rios, Saurabh Jha, Karthikeyan Shanmugam +5 more
2023AAAI Conference on Artificial Intelligence12 citations Open access
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Causal Modeling based Fault Localization in Cloud Systems using Golden Signals
Pooja Aggarwal, Seema Nagar, Ajay Gupta, Larisa Shwartz +4 more
2021IEEE International Conference on Cloud Computing12 citations
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An Integrated Framework for Mining Temporal Logs from Fluctuating Events
Chun-Qiu Zeng, Liang Tang, Wu-Bai Zhou, Tao Li +2 more
2019IEEE Transactions on Services Computing12 citations
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Towards establishing causality between change and incident
Sinem Guven, K. Murthy, Larisa Shwartz, A. Paradkar
2016IEEE/IFIP Network Operations and Management Symposium12 citations
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Dynamic management of outsourced service processes’ QoS in a service provider - service supplier environment
G. Grabarnik, Heiko Ludwig, Larisa Shwartz
20082008 3rd IEEE/IFIP International Workshop on Business-driven IT Management11 citations
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BDMaaS+: Business-Driven and Simulation-Based Optimization of IT Services in the Hybrid Cloud
W. Cerroni, L. Foschini, G. Grabarnik, Filippo Poltronieri +3 more
2022IEEE Transactions on Network and Service Management10 citations Open access
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A fault injection platform for learning AIOps models
Frank Bagehorn, Jesus Rios, Saurabh Jha, Robert Filepp +3 more
2022International Conference on Automated Software Engineering10 citations Open access
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Identifying missed monitoring alerts based on unstructured incident tickets
Liang Tang, Tao Li, Larisa Shwartz, G. Grabarnik
2013Conference on Network and Service Management10 citations
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Characterization of Microservice Response Time in Kubernetes: A Mixture Density Network Approach
Lorenzo Manca, Davide Borsatti, Filippo Poltronieri, Mattia Zaccarini +8 more
2023Conference on Network and Service Management9 citations Open access
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Estimating Delay Times Between Cloud Datacenters: A Pragmatic Modeling Approach
W. Cerroni, L. Foschini, G. Grabarnik, Larisa Shwartz +1 more
2018IEEE Communications Letters9 citations
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AISTAR: An Intelligent System for Online IT Ticket Automation Recommendation
Qing Wang, Chun-Qiu Zeng, S. S. Iyengar, Tao Li +2 more
20182018 IEEE International Conference on Big Data (Big Data)9 citations
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Building Automated Data Driven Systems for IT Service Management
Y. Diao, Larisa Shwartz
2017Journal of Network and Systems Management9 citations
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A framework for predicting service delivery efforts using IT infrastructure-to-incident correlation
J. Branch, Y. Diao, Larisa Shwartz
2014IEEE/IFIP Network Operations and Management Symposium9 citations
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A system for proactive risk assessment of application changes in cloud operations
Raghav Batta, Larisa Shwartz, M. Nidd, A. Azad +1 more
2021IEEE International Conference on Cloud Computing8 citations
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Building a cognitive platform for the managed IT services lifecycle
K. Kloeckner, C. Adam, Nikos Anerousis, Naga Ayachitula +34 more
2018IBM Journal of Research and Development8 citations
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Modeling the Impact of Service Level Agreements During Service Engagement
Y. Diao, L. Lam, Larisa Shwartz, David M. Northcutt
2014IEEE Transactions on Network and Service Management8 citations
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Performance management and quantitative modeling of IT service processes using mashup patterns
Carlos R. P. dos Santos, L. Granville, W. Cheng, D. Loewenstern +2 more
20112011 7th International Conference on Network and Service Management8 citations
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Towards Open Smart Services Platform
Hamid R. Motahari Nezhad, Larisa Shwartz
2017Hawaii International Conference on System Sciences7 citations Open access
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Business-driven optimization of component placement for complex services in federated Clouds
G. Grabarnik, Larisa Shwartz, Mauro Tortonesi
2014IEEE/IFIP Network Operations and Management Symposium7 citations
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SUITS: How to make a global IT service provider sustainable?
Parijat Dube, G. Grabarnik, Larisa Shwartz
20122012 IEEE Network Operations and Management Symposium7 citations
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