J. Fjermestad

Most-cited papers

Group Support Systems: A Descriptive Evaluation of Case and Field Studies
J. Fjermestad, S. Hiltz
2000Journal of Management Information Systems366 citations
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Electronic Commerce Customer Relationship Management: A Research Agenda
N. Romano, J. Fjermestad
2003Inf. Technol. Manag.218 citations
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Electronic Customer Relationship Management
J. Fjermestad, N. Romano
2006202 citations
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An analysis of communication mode in group support systems research
J. Fjermestad
2004Decision Support Systems195 citations
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Electronic Commerce Customer Relationship Management: An Assessment of Research
N. Romano, J. Fjermestad
2001International Journal of Electronic Commerce175 citations
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An analysis of online customer complaints: implications for Web complaint management
Yooncheong Cho, Il Im, R. Hiltz, J. Fjermestad
2002Proceedings of the Annual Hawaii International Conference on System Sciences160 citations
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Effects of Four Modes of Group Communication on the Outcomes of Software Requirements Determination
R. Ocker, J. Fjermestad, S. Hiltz, Kenneth Johnson
1998Journal of Management Information Systems146 citations
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The Effects of Post-Purchase Evaluation Factors on Online Vs. Offline Customer Complaining Behavior: Implications For Customer Loyalty
Y. Cho, Il Im, R. Hiltz, J. Fjermestad
2002127 citations
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Collaborative discourse structures in computer mediated group communications
M. Turoff, S. Hiltz, M. Bieber, J. Fjermestad +1 more
1999Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers125 citations
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E‐commerce marketing strategies: an integrated framework and case analysis
E. Allen, J. Fjermestad
2001122 citations
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A Strategic Management Framework for IT Outsourcing: A Review of the Literature and the Development of a Success Factors Model
J. Fjermestad, Jo Ann Saitta
200584 citations
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E-relationship marketing: changes in traditional marketing as an outcome of electronic customer relationship management
S. Scullin, J. Fjermestad, N. Romano
2004Journal of Enterprise Information Management75 citations
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Electronic customer relationship management
J. Fjermestad
201562 citations
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Communication differences in virtual design teams: findings from a multi-method analysis of high and low performing experimental teams
R. Ocker, J. Fjermestad
2008DATB62 citations
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The impact of product category on customer dissatisfaction in cyberspace
Yooncheong Cho, Il Im, J. Fjermestad, S. Hiltz
2003Business Process Management Journal57 citations
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Does Medium Matter? A Comparison of Initial Meeting Modes for Virtual Teams
Hyo-Joo Han, S. Hiltz, J. Fjermestad, Yuanqiong Wang
2011IEEE Transactions on Professional Communication48 citations
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Electronic customer relationship management: Revisiting the general principles of usability and resistance - an integrative implementation framework
J. Fjermestad, N. Romano
2003Business Process Management Journal47 citations
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CAUSES AND OUTCOMES OF ONLINE CUSTOMER COMPLAINING BEHAVIOR: IMPLICATIONS FOR CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Yooncheong Cho, Il Im, S. Hiltz, J. Fjermestad
200147 citations
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An integrative implementation framework for electronic customer relationship management: revisiting the general principles of usability and resistance
J. Fjermestad, N. Romano
200336th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the46 citations
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Asynchronous Learning Networks - Introduction.
J. Fjermestad, S. Hiltz
199945 citations
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Voids in the Current CRM Literature: Academic Literature Review and Classification (2000-2005)
Kristel Paulissen, K. Milis, Malaika Brengman, J. Fjermestad +1 more
2007Hawaii International Conference on System Sciences44 citations
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Leading IT Flexibility: Anticipation, Agility and Adaptability
Karen P. Patten, B. Whitworth, J. Fjermestad, E. Mahinda
2005Americas Conference on Information Systems39 citations
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Occurrence and Effects of Leader Delegation in Virtual Software Teams
Su-Ling Zhang, M. Tremaine, Richard Egan, A. Milewski +2 more
2009Int. J. e Collab.38 citations
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Bridging the gap between traditional leadership theories and virtual team leadership
Su-Ling Zhang, J. Fjermestad
200637 citations
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High versus low performing virtual design teams: a preliminary analysis of communication
R. Ocker, J. Fjermestad
2000Proceedings of the Annual Hawaii International Conference on System Sciences37 citations
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Asynchronous learning networks
Starr Roxanne Hilt, J. Fjermestad
1999Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers37 citations
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A research model for identifying factors that drive effective decision-making and the future of work
Stephan Kudyba, J. Fjermestad, T. Davenport
202036 citations
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The web of system performance
B. Whitworth, J. Fjermestad, E. Mahinda
2006CACM35 citations
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Case and field studies of group support systems: an empirical assessment
J. Fjermestad, S. Hiltz
2000Proceedings of the Annual Hawaii International Conference on System Sciences33 citations
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Leadership Styles in Virtual Team Context: Limitations, Solutions and Propositions
Su-Ling Zhang, J. Fjermestad, M. Tremaine
2005Proceedings of the Annual Hawaii International Conference on System Sciences29 citations
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An assessment of group support systems research: results
J. Fjermestad, S. Hiltz
1999Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers27 citations
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Web-based computer-mediated communication: an experimental investigation comparing three communication modes for determining software requirements
R. Ocker, J. Fjermestad
1998Proceedings of the Thirty-First Hawaii International Conference on System Sciences27 citations
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Instant messaging: observations from two small e-commerce businesses
Su-Ling Zhang, J. Fjermestad
2008Journal of Enterprise Information Management24 citations
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An Integrated Framework for Group Support Systems
J. Fjermestad
1998Journal of Organizational Computing and Electronic Commerce24 citations
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AN AGENDA FOR ELECTRONIC COMMERCE CUSTOMER RELATIONSHIP MANAGEMENT RESEARCH
N. Romano, J. Fjermestad
200123 citations
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Mobile and Connected Device Security Considerations: A Dilemma for Small and Medium Enterprise Business Mobility?
M. A. Harris, Karen P. Patten, Elizabeth A. Regan, J. Fjermestad
2012Americas Conference on Information Systems22 citations
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Change and Resistance Help for the Practitioner of Change
Richard Egan, J. Fjermestad
2005Proceedings of the Annual Hawaii International Conference on System Sciences22 citations
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An analysis of the effects of mode of communication on group decision making
J. Fjermestad, S. Hiltz
1998Proceedings of the Thirty-First Hawaii International Conference on System Sciences21 citations
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Reflections and trends in the expansion of cellular wireless services in the U.S. and China
K. Passerini, Karen P. Patten, Michael R. Bartolacci, J. Fjermestad
2007CACM20 citations
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An Investigation of University Students' On-Line Shopping Behavior
Hyo-Joo Han, R. Ocker, J. Fjermestad
200118 citations
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How CIOs Use Flexibility to Manage Uncertainty in Dynamic Business Environments
Karen P. Patten, J. Fjermestad, B. Whitworth
2009Americas Conference on Information Systems17 citations
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Virtual Group Strategic Decision Making Using Structured Conflict and Consensus Approaches
J. Fjermestad
2005Int. J. e Collab.16 citations
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Privacy and Security in the Age of Electronic Customer Relationship Management
N. Romano, J. Fjermestad
2007International Journal of Information Security and Privacy15 citations
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Delegation in Virtual Team: the Moderating Effects of Team Maturity and Team Distance
Su-Ling Zhang, M. Tremaine, J. Fjermestad, A. Milewski +1 more
2006International Conference on Global Software Engineering14 citations
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Electronic Customer Relationship Management: An Assessment of Research
N. Romano, J. Fjermestad
200613 citations
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Leader delegation in global software teams: occurrence and effects
Su-Ling Zhang, M. Tremaine, A. Milewski, J. Fjermestad +1 more
2012Electronic Markets11 citations
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Cultural Differences in Temporal Perceptions and its Application to Running Efficient Global Software Teams
Richard Egan, M. Tremaine, J. Fjermestad, A. Milewski +1 more
2006International Conference on Global Software Engineering11 citations
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Collaborative Project Management: Challenges and Opportunities for Distributed and Outsourced Projects
J. Fjermestad, N. Romano
2006Int. J. e Collab.11 citations
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A Basic Model for Information Technology Outsourcing
Jo Ann Saitta, J. Fjermestad
200511 citations
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Electronic Commerce Customer Relationship Management (ECCRM)
N. Romano, J. Fjermestad
2001International Journal of Electronic Commerce11 citations
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