Developing a Generative AI-based Chatbot for Supporting Learners in Open and Distance Learning

Open and distance learning has become increasingly popular by providing flexible learning opportunities to a diverse range of students. However, one of the challenges faced in this mode of education is the lack of agile student support and guidance. To address this issue, the integration of generative AI-based technologies, particularly chatbots, presents a promising solution. In this study, we aim to develop a generative AI-based chatbot tailored specifically for open and distance learning milieus. Using a design-based research method, we try to explore the specific requirements and preferences of students and educators to tailor the chatbot's functionalities. After analysis, exploration and evaluation, a chatbot with the capacity to establish meaningful interactions will be developed. After assessing the acceptability of the chatbot among students and educators, we will assess the chatbot's effectiveness in improving student motivation, learning outcomes, and overall educational experience, valuable insights can be gained for further refinement.