The Effect of Religiosity and Service Quality on Job Satisfaction: A Case Study of MSME Employees
Whan Augustin Ainul Amria, Masduki Asbarib, Gazali Gazalib, Dewiana Novitasaria, Agus Joko Purwantoc
- aSekolah Tinggi Ilmu Ekonomi Insan Pembangunan
- bSTMIK Insan Pembangunan
- cuniversitas Pelita Harapan
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Abstract
This study aims to analyze the effect of religiosity and service quality on job satisfaction in micro, small and medium enterprise (MSME) industry employees by taking a sample of 120 employees from ten MSME industries in Indonesia. The data collection method used a questionnaire. The analysis method uses Structural Equation Modeling (SEM), Smart PLS v.3.0. The results showed that religiosity had a positive and significant effect on service quality. Religiosity has a positive and significant effect on employee job satisfaction, and service quality has a positive and significant effect on employee job satisfaction. Research results can be used as a basis for improving and maintaining employee job satisfaction in MSME industries through increasing religiosity and service quality of company employees.