Leveraging Big Data Analytics to Improve Quality of Care in Healthcare Organizations: A Configurational Perspective
Yichuan Wanga b✉, LeeAnn Kungc d, Suraksha Guptae f, Sena Ozdemirg h
- aSheffield University Management School University of Sheffield Conduit Rd. Sheffield S10 1FL UK
- bSheffield University Management School, University of Sheffield, Conduit Rd., Sheffield, S10 1FL UK
- cDepartment of Information Systems, College of Business Georgia Southern University
- dDepartment of Information Systems, College of Business, Georgia Southern University
- eNewcastle University London 102 Middlesex St. London E1 7EZ UK
- fNewcastle University London, 102 Middlesex St., London, E1 7EZ UK
- gCoventry University Business School, Jaguar Building Priory Street Coventry CV1 5FB UK
- hCoventry University, Business School, Jaguar Building, Priory Street, Coventry CV1 5FB UK
- ✉Corresponding author
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Abstract
Abstract Big data analytics (BDA) is beneficial for organizations, yet implementing BDA to leverage profitability is fundamental challenge confronting practitioners. Although prior research has explored the impact that BDA has on business growth, there is a lack of research that explains the full complexity of BDA implementations. Examination of how and under what conditions BDA achieves organizational performance from a holistic perspective is absent from the existing literature. Extending the theoretical perspective from the traditional views (e.g. resource‐based theory) to configuration theory, the authors have developed a conceptual model of BDA success that aims to investigate how BDA capabilities interact with complementary organizational resources and organizational capabilities in multiple configuration solutions leading to higher quality of care in healthcare organizations. To test this model, the authors use fuzzy‐set qualitative comparative analysis to analyse multi‐source data acquired from a survey and databases maintained by the Centres for Medicare & Medicaid Services. The findings suggest that BDA, when given alone, is not sufficient in achieving the outcome, but is a synergy effect in which BDA capabilities and analytical personnel's skills together with organizational resources and capabilities as supportive role can improve average excess readmission rates and patient satisfaction in healthcare organizations.
TL;DRThe findings suggest that BDA, when given alone, is not sufficient in achieving the outcome, but is a synergy effect in which BDA capabilities and analytical personnel's skills together with organizational resources and capabilities as supportive role can improve average excess readmission rates and patient satisfaction in healthcare organizations. (Semantic Scholar)