End user development: What influences the relationship between satisfaction with tools and satisfaction with applications

This study explored the possible role of four factors in the relationship between end user developers’ perceptions of their applications and their perceptions of the tools used to create them. Satisfaction with a user developed application was found to be significantly correlated with satisfaction with the tool used to create the application regardless of the provision of feedback about the application, or level of spreadsheet development knowledge. Previous experience with another spreadsheet development tool did however appear to influence the relationship, suggesting that end user developers would benefit from experience with a variety of development tools