A review of the Knowledge Management Centre: conducted for the Economic and Human Development Department, City of Cape Town

Following a study of the resources and services of the Knowledge Management Centre (KMC) of the Economic and Human Development Department (EHD) and a survey of a sample of users and potential users, the conclusion is that the KMC is NOT operating in a Knowledge Management mode; it is operating as a small special library, in a demand-driven mode (page 7). Interviews with the sample of users indicate that a Knowledge Management mode of operation would be more appropriate for supporting the work of the EHD (page 9). It is proposed that the two mutually supportive KM initiatives of leveraging information content and the development and utilisation of knowledge communities should form the core of the EHD's KM strategy (page 13). A set of integrated actions are recommended to implement a Knowledge Management Programme and capacitate the KMC at the EHD (pages 15-18). A job description for a post of Knowledge Officer is provided (pages 19-20)